Ordering a Service Call

For a service call or repair we require written confirmation either by e-mail info@cartervoce.com or fax (0208 390 1727)

Information with site details, billing address and a brief description of the fault.

If you are in a block: is the problem affecting everyone in your block or just you ?
Sometimes a makers name is handy so that we can bring along the correct parts if available.
The more information you can give at the call out stage, the less time we need to spend on site .
Most faults are corrected within the first hour, due to the extensive parts carried on our vans.
Payment is required on completion by cash or cheque (please pay engineer)
Cheques payable to Carter Voce Access Control Ltd.

For larger projects we will require a 50% deposit to cover the cost of parts, the balance is payable to the engineer on completion.

Our Coverage area
Carter Voce Access Control have engineers based in South and North London and can carry out Installations and repairs in London and the South East.
We can supply parts to any part of the country which will be delivered by courier, for which a carriage charge will be made unless the parts are collected from our office. See our Contact Page to see where we are and how to get to us.

Conditions of Sale (Goods and Services) Definitions :
The ‘Supplier’ means Carter Voce Access Control Ltd
The ‘Customer/Purchaser’ means the individual/s, firm or company purchasing from (goods or services) or otherwise dealing with Carter Voce Access Control Ltd.
The ‘Goods’ means any and all items or services supplied by Carter Voce Access Control Ltd to the Purchaser.

General
Unless otherwise agreed in writing the conditions herin set out shall be deemed incorporated in any order placed by the purchaser and any acceptance of the purchaser’s conditions and any conditions which the purchaser additionally seek to impose in relation to their order, the suppliers conditions shall prevail.
Any description to illustrate passed on verbally or via literature shall not form any part of this contract between the purchaser and supplier.
Orders are taken by email, fax or in writing , all orders are subject to Vat at the prevailing rate
Orders taken by telephone or verbally must be verified by one of the means above before any parts are ordered by Carter Voce.
Cancellation of an order
Any order, placed in writing/fax or verbally, cancelled by the purchaser, may result in a charge being made by the supplier. Goods especially obtained for the purchaser may not be returned, for credit or exchange.

Property Risk
Risk of loss or damage to goods passes on to the purchaser immediately upon delivery or installation.

With Security installations (including alterations) carpets and floor coverings will occasionally have to be lifted to gain access for cable running or fault finding. In some cases old underlay/lino/hard board/cork/carpet tiles will exist beneath present floor coverings, these may break up or fall apart on being lifted, making reinstatement difficult, further work by others may be required to obtain a good final fit, although every care will be taken by the supplier to minimise any damage, some may occur. The supplier will not accept any liability or claim relating to floor coverings (carpet etc),however the purchaser (at additional cost to themselves) may hire a tradesman to work alongside our engineers to remove and refit floor coverings if required. Any existing equipment to be retained will at all times remain the responsibility of the customer and is not covered by any warranty.
Some dust is generated during installation process, therefore we suggest that any electronic equipment or delicate items are removed from the area, before work commences, to prevent any damage. Our engineers are equipped with dust sheets for protecting the immediate work area.
With rewires it is standard practice (unless stated or requested otherwise) to set cabling into the walls and make good the plaster to the best of our ability, interior decoration will be disrupted or removed completely in these areas, to be made good by others.

Guarantees
The supplier undertakes to replace or repair free of charge any goods supplied which are defective, always provided that whether or not the goods are defective shall be the sole decision of the supplier.
The supplier guarantees that they will at their option replace goods supplied faulty or repair the same subject to the claim being made within 12 months after the sale of the goods. The guarantee shall be in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the goods.
Without prejudice to the generality of the foregoing, the supplier shall not, in any circumstances whatsoever, be liable for consequential or associated loss or damage whether or not the same arises out of the goods supplied.
Any claims under the guarantee found to be invalid in respect of faulty workmanship or materials will be charged at the current rate of service charge at the time of our call out or inspection. The receipt will need to be produced in the event of a claim, please keep it in a safe place and have it to hand when reporting a claim.

Estimates
Estimates are generally valid for a period of 30 days from the date of issue unless extended by the supplier in writing. In extenuating circumstances the supplier reserves the right to withdraw the offer.
Any typographical, clerical error or omission in any sales literature, estimate, price list, acceptance of offer, invoice or any other documentation issued by the supplier shall be subject to correction without liability on the part of the supplier.
Payment unless otherwise arranged shall be made on delivery of goods or services, if an invoice/reminder is issued payment is required within 7 Days from the date of invoice.
If a credit application has been received and approved then payment may be made up to 30 days from the date of invoice, If payment is not received by this time the supplier reserves the right to levy a late payment charge based on the outstanding balance, charged at 2..5% monthly. The supplier reserves the right to demand payment of all outstanding invoices at any time.

Reservation of Title
The property of the goods shall not pass to the purchaser until all sums owed to the supplier on any account whatsoever have been paid in full, notwithstanding that delivery has already taken place. The supplier shall be entitled to all rights of access to the purchasers premises to enforce its rights, including removal of any parts or components that have been fitted.

Additional Notes For Web Site Use
 The contents of this web site are provided for accessing our products and services. We accept no responsibility for the accuracy of any information or specification contained within this web site. The use of this site and the information contained therein is at your own risk. The User acknowledges that the web site may contain technical inaccuracies or typographical errors. We may update this site at any time without notice. By accessing our web pages, you assume all risks associated with the use of the internet and this site, including any risk to your computer, software or data being damaged by any virus, software, or any other file that might be transmitted or activated via one of our web pages or your access to it.
We shall not in any event be liable for any direct, indirect, punitive, special, incidental, or consequential damages, including, without limitation, lost revenues, or lost profits, arising out of or in any way connected with the use or misuse of the information or lack of information on the web site or any links. This web site contains links to other related web sites. These links are provided for the user to view further products offered by suppliers and manufacturers, their inclusion does not constitute an endorsement of any products or service offered by these companies. We cannot be held liable for any damage, loss, costs or expenses suffered or incurred by the user as a result of its use of any third party web site, as we have no control over their content.

Summary.

THE USER ACKNOWLEDGES AND AGREES THAT THE COMPANY AND ITS EMPLOYEES, SHALL NOT IN ANY WAY BE LIABLE FOR ANY DAMAGE, LOSS, DATA AND CONTENT HOSTED ON OUR SERVERS, COSTS OR EXPENSES ARISING DIRECTLY OR INDIRECTLY FROM THE USER'S DOWNLOADING OF ANY OF THE WEB SITE CONTENTS, OR THE USER'S RELIANCE ON OR USE OF ANY SUCH CONTENTS FOR ANY PURPOSE, OR OTHERWISE FROM THE USER'S USE OF THIS WEB SITE.

The conditions and all contracts to which they apply are governed by and construed in accordance with English Law.

Force Majeure
The supplier shall not under any circumstances (howsoever caused) be liable for any loss or damage caused by or arising out of fire, flood, burglary or house – breaking, act of God, riot, explosion, aircraft of things dropped there from, lightning, or for any consequential loss or damage due to causes beyond their immediate control or the acts of third parties whether criminal or otherwise.